Refund policy

HOOPS INC Return Policy

At HOOPS INC, we strive for complete customer satisfaction. If for any reason you are not entirely pleased with your purchase, we're here to help.

Return Window: You have 30 days from the date of your purchase to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Shipping: Customers are responsible for return shipping costs. Shipping costs are non-refundable. When you return an item, the cost of return shipping will be deducted from your refund.

Restocking Fee: We do not charge a restocking fee. You will receive a full refund for the item(s) returned, subject to our return policy conditions.

Final Sale Items: Please note that final sale items cannot be returned. We ensure that all final sale items are clearly marked at the time of purchase.

Refunds: Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund as a store credit. You will receive the credit within a certain amount of days.

Start a Return: To start a return, please contact our customer service team with your order number and the item(s) you wish to return. We will provide you with further instructions on how to proceed with the return.

Thank you for shopping at HOOPS INC. If you have any questions regarding our return policy, please contact our customer service team for assistance.